Refund Policy

The Korean version is the governing text.

1. Principle — you are never charged for failures

Credits are deducted only when a conversion succeeds. Failed conversions and cancellations while queued are automatically refunded to your balance — no request needed. Once a conversion has started it cannot be cancelled.

2. Top-up Refunds

An entirely unused top-up is refundable in full within 14 days of purchase. Partially used top-ups are not refundable except for material service faults (Section 3). Refunds are issued through Paddle to the original payment method; we respond within 5 business days of a request. Promotional (coupon) credits are not redeemable for cash; free credits are consumed before purchased credits. Refunds may be refused in cases of confirmed abuse.

3. Conversion Quality

If a conversion has a material defect (a substantial portion of content missing or corrupted), contact us within 14 days identifying the document; upon confirmation we will return the credits charged for that conversion. Minor formatting differences or limitations caused by the source document itself (e.g., low-resolution scans) may not qualify.

4. On-demand Features (Document Download, Precision Review, Translation)

On-demand features are digital content delivered immediately upon execution and are not refundable once delivery has begun; this is disclosed at the point of payment/execution and running the feature constitutes consent. If you have paid but never executed the feature (including never receiving a download), the credits are returned on request within 14 days of payment. Failures attributable to the Company (e.g., generation errors) are never charged.

5. Time-based Items and Service Discontinuation

Hosting-type items cancelled before activation are fully returned in credits; after activation they are non-refundable (pro-rata return for prolonged outages attributable to us). If the Service is discontinued, all unused purchased credits are refunded in full.

5. How to Request; Statutory Rights

Email support@nexonbook.com with your account email and the top-up or document concerned. Nothing in this policy limits your statutory consumer rights.

Effective date: [ ]